FAQ

Azul Information.

• Address: 

Resort – Isla Bastimentos, Bocas del Toro, PANAMA 

HOTEL – Isla Colon, Bocas del Toro, PANAMA 

• Phone Number:  

+507 7609760

• What’s App Number for on-call support during the retreat: 

HOTEL  +5O7 6664-7100 

• Best time of year to come?

The resort is located in the rainforest so there is always a chance of rain. My favorite Sunny months are Sep – October – Middle of Nov | March – April – May – June 

Surfing Months are End of Nov – Dec – Jan – Feb | July & August 

With that being said the weather is unpredictable in the tropics, but you will not have to worry about hurricanes, Bocas del Toro is outside of the Hurricane Belt. 

• Months that we should avoid coming?

We recommend all months but choose for either surfing weather or sunny weather – See Above 

• What is the weather like? Spring/ Summer? Fall/ Winter? Rainy Season? 

The resort is located in the rainforest so there is always a chance of rain. My favorite Sunny months are Sep – October – Middle of Nov | March – April – May – June Surfing Months ( more rain )  are End of Nov – Dec – Jan – Feb | July & August 

With that being said the weather is unpredictable in the tropics, but you will not have to worry about hurricanes, Bocas del Toro is outside of the Hurricane Belt. 

• Whom may we contact about shuttle service if needed?

For Boats contact the hotel we have our own shuttles – cost is the same as a private shuttle with other companies. 

• What are the options and cost for private shuttles? 

Private transport is around $200.00 per trip. 

• Are there a lot of stairs on the property?

The houses are all built with living accommodations on the second level 

The Bungalows are over the water no stairs, but a dock to get to the units 

You will need to travel through sand 

• Which rooms are best for guests with mobility issues?

We are not set up for wheelchairs and it would be hard to accommodate guests with mobility issues at this point. We are on an island 45 minutes into the open Caribbean waters – no roads or pavement. Only beaches and sand. 

• Which rooms are handicap accessible?

None 

• What is your cost for children (lodging/meals) and age range?

We do not allow children in retreats unless they are older than 15 

• Do the rooms have heat or air conditioning?

The units are equipped with air-conditioning but it is only available in the evening due to running on solar power during the day. 

• Do the rooms have private bathrooms?

The over the water bungalows all have private bathrooms 

The houses do not have private bathrooms in every bedroom 

• Will our group be the only group at the center or will other guests be staying on-site?

It will depend on the contract 

• Yoga room – Size/dimensions of room:

• Sound System: Can an ipod/phone be plugged in?

Bose System – yes it can be plugged into the receiver 

• Is there a whiteboard?

Yes 

• Is there heating or air conditioning in the studio?

It is open-air 

• Is it Open-air or a Closed room:

Open Air 

• Number of the following props available.
  • Bolsters – 15
  • Blankets – 15
  • Yoga Mats – 30 
•  
• When were your props last updated/what condition are they currently in?  New in 2022

• Do you serve meat and fish?  If so, is it included in meals or is there an extra fee (please list price)? It will depend on the contract signed 

• How are meals served? (buffet, off-menu, family-style)

Buffet for groups over 15 

Plated for groups under 15 

Family Style by request 

• Do you serve alcohol?  If so, how much is wine, beer, mixed drinks (approximate)

We have a full bar, and can include unlimited alcohol depending on the packages  

• Do you allow guests to bring alcohol purchased elsewhere?

No 

• If so, will you serve it in the dining area for them? No

• What time are the meals available (breakfast, lunch, and dinner) – this rotates around the hosts schedule 
  • Breakfast –
  • Lunch –
  • Dinner – 
•  Is coffee/tea available for guests before breakfast hours? Yes 

• If some meals are not included, please list each meal price that would be added.

Additions are snacks, smoothies and alcohol 

• For an all-day tour, can you pack lunches?

We will provide the tours and we can pack lunches for our tours 

• If people want to go out to eat one night, are there good restaurants close by? 

We are on a remote island. There are no other restaurants 

• Pool – No 

• Sauna – No

• Hot Tub – No 

• Spa (services on site) Yes we have a spa 

• Laundry? What is the cost? $10.00 per load – It is not done onsite; it needs to be shipped off the island and returned. 

• Internet (wifi): In rooms? Or just in common areas?  Yes, but our internet is limited and spotty – we are on a remote island off the grid. 

• On-site gift store – Yes 

• Fire-pit – We can set up Beach Bon-fires 

• Are there any attractions within walking distance (museums, churches, markets, etc.) to your venue?
  • Beach Walk
  • Jungle Tours 
  • Ngäbe Indiginous Village Hikes 
  • Snorkeling 

• Shampoo in the rooms

Locally Sourced Organic Products 

• Conditioner in the rooms

Locally Sourced Organic Products 

• Hair Dryers in the rooms

Upon Request 

• Safes in the rooms

House have one safe

Bungalows have 1 safe per unit 

Any additional features that the teacher would need to know about and how to use

Staff available can answer any questions teacher might have 

• Where is the nearest hospital and how far is it from the center? (if the closest hospital is a “small” hospital also provide the nearest major hospital)

THe closest Larger Hospital is in David 

45 by boat to the Hospital on the Islands 

Emergency Planes can be called at Guest expense 

• Where is the nearest clinic

45 minutes 

• Do you have the number or contact of a Doctor that can come on-site if needed?

Yes this can be arranged 

• In the event that someone is injured or sick (ie. in the evening when everyone is sleeping) what should guests be informed to do? Where do they go? Who do they call?

24 hour security is on site – they will assist for night emergencies 

• What is the emergency number that guests would call in the case of a serious emergency? (in the US it is 911)

• What is your emergency protocol in the case of a serious accident or emergency?

10,000 deposit on the private life flight helicopter. Please make sure guests have travel insurance that covers this. 

• Where is your first-aid kit? What is supplied in the kit?

Band-aids, gauze, alcohol – anything bigger needs to go the hospital or clinic. 

• Is emergency air evacuation (helicopter service) available from your area?

Yes 

• Do you recommend vaccines?  If so, which ones? Information is available on the Internet however, we feel that locals have a better idea of what is really needed. 

We do not recommend anything 

• Who will be meeting the group?

Manager assigned to the group – This will be discussed the month of the retreat. 

• Typically, does all the group luggage get separated by room and then sent up?

Guests will be responsible for their luggage.  However we do have staff to assist them in taking it to their rooms

• Who is the main contact at your hotel that the teacher will connect with?

Managers on duty change – this will be discussed per retreat month of arrival 

• Is there a group orientation?  If so when do you like to do it?

On arrival – We like to do the orientation of the hotel.  The instructors         can take over and discuss the weeks schedule. 

• What is the best phone number our teachers and participants should have to contact your center?

Whatsapp works best for us.  Please advise instructors. 

• How/When do people pay for extras?  

Room Charges, cash and credit cards 

• What credit cards do you accept?  

Visa | Mastercard 

• Is there a fee for using credit cards? If so, what is it?

3% 

• What currencies do you accept? 

US dollar 

• Do you need us to pre-book tours or sign up when people arrive?

Tours can be signed up for 24 hours in advance.  Prebooking is also available. 

• Can participants put extras on their hotel bill?

Yes with a valid credit card on file. 

• If people have 2 – 5 extra days pre or post-retreat what would you recommend participants see in your country? What should they not miss in your beautiful country?

• Do you have a recommended packing list? If not, do you recommend any specific items that guests should bring?

Rain Jacket 

Reef Safe Sunscreen 

Downloads of Favorite Shows ( not enough wifi on the island to download anything )

Sun Shirts

Sunglasses 

Waterproof Phone Cases 

• Are there public buses, trains, ferries? Are they safe?  

• Where is the nearest ATM?

Bocas Town 

• How or where do people change money?

Panama is on the US dollar – If they are exchanging from another country I would look in the airport.  There are not any places to exchange on the islands. 

• Is there an exit tax at the airport for departing flights? 

Not that we are aware of

• Is the tap water safe to drink?

Water is safe on the islands, however for drinking we recommend only using using the filtered water stations.